How dh2u Protects Your Information
We invest in the best technology and procedures to ensure every member's personal data remains secure and is managed responsibly at all times.
All data transmitted between your device and dh2u's servers is protected with industry-standard 256-bit SSL encryption, ensuring your information cannot be intercepted by third parties.
Member personal data is stored on servers protected by multi-layered firewalls and audited on a regular basis. Database access is granted exclusively to authorised personnel.
Dh2u enforces a role-based access control (RBAC) policy. Only staff who require access to perform their duties are permitted to view members' personal data.
Dh2u does not sell, rent, or share your personal data with any third party for marketing purposes without your explicit consent. Your data remains yours.
The dh2u Privacy Policy is built in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA). We respect your rights and comply with all relevant legal requirements.
This Privacy Policy is reviewed and updated periodically to reflect changes in technology, legislation, and industry best practices, ensuring maximum protection for our members.
By using the dh2u platform, you agree to the collection and processing of your personal data as described in this Privacy Policy. Please read this document carefully. If you do not agree, please discontinue use of the platform.
Dh2u ("we", "Platform", or "dh2u.org") respects the privacy of every member and user on our platform. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use the dh2u.org website, the dh2u mobile app, and all related services.
This document is drafted in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and reflects dh2u's commitment to handling your personal data with full responsibility, transparency, and integrity. We believe your trust is the most valuable asset we safeguard.
This Privacy Policy applies to all individuals who register as members, visit our website, or interact with the dh2u platform through any channel we provide.
Dh2u collects various types of information depending on how you interact with our platform. In general, the information we collect falls into two main categories: information you provide directly and information collected automatically as you use the platform.
| Information Type | Example | Collection Method |
|---|---|---|
| Identity Information | Full name, IC number, date of birth | Account registration & KYC |
| Contact Information | Email, phone number, address | Registration & profile updates |
| Financial Information | Bank account number, transaction records | Deposits, withdrawals & KYC |
| Technical Information | IP address, device type, web browser | Automatically collected during platform use |
| Activity Information | Game history, betting, login | Automatically collected during platform use |
| Verification Documents | IC photo, bank statement, selfie | KYC process & account verification |
We only collect information that is strictly necessary to provide our services, comply with the law, and protect platform security. dh2u does not collect sensitive information such as biometric data or health information unless required by law.
Personal information we collect is used solely for legitimate and transparent purposes. dh2u will not use your data for any purpose not stated in this Privacy Policy without obtaining your consent first.
- Process account registration and verify your identity through the KYC process
- Process deposits, withdrawals, and all financial transactions securely
- Provide customer support and resolve enquiries or complaints
- Send important notices related to your account, security, and promotions
- Detect and prevent fraud, money laundering, and other illegal activities
- Comply with legal obligations and regulatory requirements
- Improve user experience and personalise platform content
- Conduct internal analysis for product and service enhancement
If you have consented to receive marketing communications, we will use your email address and phone number to send you promotional offers, the latest bonuses, and campaign updates. You may unsubscribe at any time via the unsubscribe link in the relevant email or by contacting our support team.
Dh2u does not sell or rent your personal data to any third party. However, there are limited situations where we need to share your information with trusted parties to keep our services running smoothly and to comply with the law.
- Payment Provider: To process your deposits and withdrawals securely via FPX and local digital wallets
- KYC Provider: To verify your identity and documents in compliance with regulatory requirements
- Game Provider: Minimum information required to grant you access to third-party games on the platform
- Authorities: When required by Malaysian law, court order, or a lawful enforcement agency
- Professional Advisors: Lawyers, accountants, or auditors subject to strict confidentiality obligations
All third parties with whom we share data are bound by strict data protection agreements. They may only use your information for specified purposes and are required to protect it to the same or higher security standards that we uphold.
The dh2u platform uses cookies and similar tracking technologies to enhance user experience, analyse usage patterns, and maintain the security of your login session. Cookies are small text files stored on your device when you visit our website.
- Essential Cookies: Required for core platform functions such as maintaining login sessions and session security — cannot be disabled
- Performance Cookies: Gather information on how you use the platform for continuous improvement
- Functional Cookies: Save your preferences such as language and display settings for ease of use
- Analytics Cookies: Help us understand website traffic and aggregate user navigation patterns
You can manage cookie settings through your web browser. Please note that disabling certain cookies may affect the functionality of the dh2u platform. For more information on how to manage cookies, please refer to your browser's settings.
Dh2u implements comprehensive technical and organisational security measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. We take data security extremely seriously because we understand how important it is to you.
- 256-bit SSL/TLS encryption for all data in transit
- Encryption of sensitive personal data stored in the database
- Two-factor authentication (2FA) available for all member accounts
- 24/7 system monitoring by our internal security team
- Regular penetration testing by independent security firms
- Established security incident response procedures
- Mandatory information security training for all dh2u staff
In the event of a data breach that affects your rights or freedoms, dh2u will notify you within the timeframe prescribed by applicable law and take immediate steps to mitigate any risk.
Dh2u retains your personal data for as long as necessary to fulfil the purposes stated in this Privacy Policy, or for as long as required under Malaysian law. We do not retain data longer than necessary.
| Data Category | Retention Period | Reason |
|---|---|---|
| Active account data | Throughout the active account period | Service provision |
| Financial transaction records | 7 years after transaction | PDPA & AML legal requirements |
| KYC Documents | 5 years after account closure | Anti-money laundering compliance |
| Platform Activity Log | 2 years | Security & fraud detection |
| Support communication data | 3 years | Customer service records |
Once the retention period expires, your data will be permanently deleted or anonymised so that it can no longer be linked to your identity. The data deletion process is carried out systematically and securely in accordance with established standards.
Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have several rights regarding the personal data held by dh2u. We respect these rights and will process every request promptly and transparently.
You have the right to request a copy of the personal data we hold about you at any time.
You may request the correction of any inaccurate or incomplete data.
Under certain circumstances, you may request the deletion of your personal data.
You may object to the processing of your data for direct marketing purposes.
You have the right to receive your data in a machine-readable format.
You may request a restriction on data processing in certain circumstances.
To exercise any of the rights above, contact the dh2u data protection team via our support email. We will process your request within 30 business days. In complex cases, this period may be extended with prior notice to you.
The dh2u platform is strictly for adult users aged 21 and above. We do not knowingly collect personal data from minors. If we discover that we have collected information from someone under the age of 21, the account in question will be immediately closed and all data will be deleted.
If you are a parent or guardian and believe your child has registered on the dh2u platform without your knowledge, please contact us immediately through our customer support channels so we can take the appropriate action.
The dh2u platform may contain links to third-party websites or services such as game providers and payment processors. This Privacy Policy does not apply to those third-party sites or services. dh2u is not responsible for the privacy practices or content of any external website.
We recommend reading the Privacy Policy of any third-party website you visit via links from the dh2u platform. dh2u has no control over how third parties collect or use your data.
Dh2u reserves the right to modify this Privacy Policy at any time to reflect changes in our practices, legal requirements, or technological demands. All material changes will be communicated to you via your registered email or a prominent notice on the platform at least 14 days before taking effect.
The "Updated" date at the top of this page will always reflect the latest version of the Privacy Policy. We encourage you to review this page periodically. Continued use of the dh2u platform after any changes take effect constitutes your acceptance of the updated terms.
If you have any questions, concerns, or complaints regarding this Privacy Policy or the way we handle your personal data, the dh2u data protection team is ready to assist you.
- Email: [email protected] — responded to within 24 business hours
- Live Chat: Available 24/7 via the chat icon on the dh2u platform
- WhatsApp: Reach us via the support number listed in the platform's support section
For formal complaints regarding data protection, please submit full details in writing to our team via email. We are committed to resolving every complaint fairly, transparently, and within a reasonable timeframe.
Your Data Is Safe Here. Join dh2u Today
Your privacy and security are our top priority. Join over 500,000 dh2u members in Malaysia and enjoy a safe, fair, and exciting gaming experience backed by industry-standard data protection.